About the event

At Freshworks, YOU, our customers, are our single most significant source of inspiration. This platform is about celebrating you - telling your stories, exchanging ideas, nurturing and growing the Freshworks community. The Virtual CSD by Freshworks hosted an exciting line-up of speakers who have pioneered the values that put people first in business. This event, coupled with world-class entertainment, would leave you to feel energized, inspired, and entertained.

Influence

Get exclusive previews into our product roadmaps and get a chance to influence the design process.

Learn & Grow

Unlock the full potential of Freshworks products, learn best practices, and deep dive into unique use cases.

Network

Grow your network; interact with peers to exchange ideas on new use cases and gain new perspectives.

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Welcome note

Hear from the man himself, Girish Mathrubootham, as he welcomes you to this exclusive, customer-only event. He talks about the product ethos at Freshworks - delight made easy - that sets the company apart. Girish shares insights into the agenda of the day, and how the event has been designed to help YOU realize the full potential of your Freshworks subscriptions. Stay tuned!

Keynote Address

In this segment, John Crossan, Vice President & General Manager at Freshworks, Europe, talks about the SaaS trends in the region and the need for digital ‘intimacy.’ John Crossan is an acclaimed enterprise software veteran with more than two decades of experience building and scaling sales teams at iconic SaaS companies, including Salesforce, Oracle, and SAP.

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Chronicles of Delight

As a key segment of the Virtual Customer Success Day, we bring you stories from your peers, and our clients - Collinson Group, University of Aberdeen, and Citizens Advice. They talk about their experiences with Freshworks and share anecdotes of what made them fall in love with our products.

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Pradeep Rathinam

Chief customer officer, Freshworks

To kick off the segment, we have an opening note by Pradeep Rathinam, Chief Customer Officer at Freshworks. Pradeep a.k.a. Paddy has over 30 years of experience in the tech industry. He founded the AI-powered customer support platform, AnswerIQ. And prior to AnswerIQ he was a Senior Vice President at Harman, CEO of Aditi Technologies, and General Manager at Microsoft.

Christopher Barrow

Solutions Architect, Collinson Group

In this fireside chat, Sharon Head, Senior Director- Customer Success, talks to Christopher Barrow, Solutions Architect, Collinson Group. He shares insights into what the Collinson Group does, the importance of customer experience, and how Freshworks has been a significant part of their CX journey.

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Iain Cameron - User Services Manager, University of Aberdeen

Andy Ellis - Technology Service Desk Manager, Citizens Advice

In this fireside chat, Nirmal Krishnamoorthy, Product Marketing Manager, talks to Iain Cameron, User Services Manager, University of Aberdeen, and Andy Ellis, Technology Service Desk Manager, on building a resilient ITSM strategy for the future. They discuss how Freshworks’ suite of products helped them stay resilient during these challenging times and on continuing their journey with Freshworks in the future.

The Road Ahead

Presenting an exclusive sneak-peek into the Freshworks product roadmap. Our team of product champions - Subharun Mukherjee, Chad Hafstorson, David Krauss, and Preethy Padmanabhan - tell you about the road ahead, what to expect next when it comes to Freshworks products.

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Building exceptional CX for businesses

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Crafting the right-sized ITSM strategy for your organization

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Grow customer relationships with a digital-first 360° CRM

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Unify experiences across the board using Freshworks Neo platform

Experience Freshworks

This segment, hosted by Mukesh Mirchandani, features live demos of the Freshworks product suite. Stay tuned for a thorough walkthrough of our products, with Leslie Chan and Palak Setia, tailored to specific use cases.

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An introduction to product demo sessions.

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Modern employee experience for the digital workplace

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Customer experience on the Freshworks platform

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Customer Onboarding

Here Srinivasan Shanker, Director of Customer Onboarding, talks about the onboarding services that Freshworks offers its customers.

Closing note

Thank you for making the Virtual Customer Success Day a hit! Here are a few words from Angelica Reyes Froment, Head of Marketing, Europe, as we draw the curtain. She talks about the Freshworks community, how customer delight is paramount to us, and the immersive experiences we have planned for our customers in the months to come.

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