Track 1

Date: 15th September 2021
Time: 11.00 AM CET | 10.00 AM BST

About the Event

The Virtual Customer Success day is all about celebrating YOU — sharing stories, exchanging ideas with peers, and being a part of the Freshworks community. Join us for a series of interactive sessions featuring customer champions like you and product leaders. Learn how to derive maximum value from your Freshworks subscription.

This is an invite-only event exclusive to Freshworks customers with limited seats.

Register now to save yours.

Why Attend

Influence

Get exclusive previews into our product roadmaps and get a chance to influence the design process.

Learn & Grow

Unlock the full potential of Freshworks products, learn best practices, and deep dive into unique use cases.

Network

Grow your network; interact with peers to exchange ideas on new use cases and gain new perspectives.

Our Speakers

Girish Mathrubootham
Co-founder and CEO
Freshworks

John Crossan
VP & GM, Europe
Freshworks

Pradeep Rathinam
Chief Customer Officer
Freshworks

Christopher Barrow
Solutions Architect
Collinson Group

David Krauss
Sr Director, Product Marketing
Freshworks CRM

Angelica Reyes Froment
Head of Marketing - Europe & UKI
Freshworks

Chad Haftorson
Sr Director, Product Management
Freshservice

Iain Cameron
User Services Manager
University of Aberdeen

Andy Ellis
Technology Service Desk Manager
Citizens Advice

Agenda

Wednesday, September 15th
11 AM CET | 10 AM BST

2hrs

11:00 AM-11:05 AM
5 mins

Welcome Note

Girish Mathrubootham
Co-founder and CEO
Freshworks

11:05 AM-11:15 AM
10 mins

Keynote address - Freshworks for UKI & Europe

John Crossan
VP & GM, Europe
Freshworks

11:15 AM-11:45 AM
30 mins
Run Simultaneously

The Road Ahead

(Product roadmap sessions)

Track 1

Building exceptional CX for businesses

Subharun Mukherjee
Director, Product Marketing, Freshworks

Track 2

Crafting the right-sized ITSM strategy for your organization

Chad Haftorson
Sr Director, Product Management, Freshworks

Track 3

Grow customer relationships with a digital-first 360° CRM

David Krauss
Sr Director, Product Marketing, Freshworks CRM

Track 4

Unify experiences across the board using Freshworks Neo platform

Preethy Padmanabhan
Sr Director, Product Marketing, Freshworks Neo Platform

11:45 AM-12:15 PM
30 mins
Run Simultaneously

Experience Freshworks

(Product demo session)

Mukesh Mirchandani
VP of Global Field Solution Engineering, Freshworks

Track 1

Customer experience on the Freshworks platform

Leslie Chan
Sr Solutions Engineer,
Freshworks

Track 2

Modern employee experience for the digital workplace

Palak Setia
Enterprise Solutions Engineer,
Freshworks

12:15 PM-12:45 PM
30 mins

Chronicles of Delight

(Success stories from Freshworks’ champions)

Pradeep Rathinam
Chief Customer Officer, Freshworks

12:15 PM-12:30 PM
15 mins

Fireside chat: Building engaging customer relationships in financial services & travel with Freshworks

Christopher Barrow
Solutions Architect,
Collinson Group

Sharon Head
Senior Director- Customer Success,
Freshworks

12:30 PM-12:45 PM
15 mins

Fireside Chat: Building a resilient ITSM strategy for the future

Iain Cameron
User Services Manager,
University of Aberdeen

Andy Ellis
Technology Service Desk Manager,
Citizens Advice

Nirmal Krishnamoorthy
Product Marketing Manager,
Freshworks

12:45 PM-12:55 PM
10 mins

Customer Onboarding

Partnering with Champions for success

Srinivasan Shanker
Director, Customer Onboarding, Freshworks

12:55 PM-01:00 PM
5 mins

Closing Note

Angelica Reyes Froment
Head of Marketing,
Europe & UKI
Freshworks

FAQ's

Do I need to download or install any software to attend this event?

No. You do not need to download or install any software to join the Customer Success Day. All you need to have is access to the Internet. No webcams will be required for attendees.

How do I register for Customer Success Day?

You can use the form above to register for free! On registering, you will receive a confirmation email from us with the subject line “Customer Success Day by Freshworks” where you can find your personal link to access the event online. We recommend you to quickly use the “Add to calendar” button to make sure you don't miss out.

How do I log in on the event date (September 15th)?

On the event date (September 15th, 2021) you can join the event by simply clicking on the personal link provided to you via email. Search your inbox for the subject line 'You're registered! Customer Success Day by Freshworks'. You'll find your personal link there. We recommend you quickly use the “Add to calendar” button to make sure you don't miss out.

I’m having trouble logging in or completing my registration, who do I contact?

If you’re experiencing any problems signing in, please contact experience@freshworks.com – we’ll be happy to help you out.

How much do the tickets to Customer Success Day by Freshworks cost?

Tickets for Customer Success Day are completely FREE and include online access to all the sections of our virtual event platform. Register using the form above to save your spot.

Can I share my invite with a friend or a colleague?

Your invite is exclusive to you. However, we highly encourage you to share a link to this landing page with your friends and colleagues. They can register for this free event, and you can attend it together.

Where will the event take place?

Customer Success Day is an online event which will be streamed live from our event platform.

When will I receive more information and instructions about Customer Success Day?

After registration, we will send you more details about the event and the speakers. Don't worry – we won’t spam you with emails, but we will make sure that you receive reminders before the go live date (15th September, 2021).

Can I ask questions during the live stream?

Yes, we’ll have a chatroom where you can share your questions, thoughts & opinions. Unfortunately, we can’t share questions with speakers directly while live-streaming the event!

How can I learn more about Freshworks?

Check out our About us page to learn more about the company. You can email experience@freshworks.com and we’ll put you in touch with the right person.